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Controlling your personal information
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
What are cookies?
A cookie is a small file which asks permission to be placed on your device hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
We take your privacy very seriously and comply with the recent UK and EU law on handling cookies and provide the user with means to remove such cookies or prevent your computer from accepting them in the future.
We use information derived from cookies in order to:
Compile statistics on how our website is being used, which can help us to improve our website and online services
Facilitate users’ ability to navigate through the website
Ensure the website is operating effectively
Improve the service we offer you by understanding your preferences and establishing which areas of the website are most relevant to our clients
Cookies we use
There are three different types of cookies:
Session cookies: We use these cookies to ensure that you are recognised when you move from page to page within the site and that any information you have entered is remembered. These cookies expire when the browser is closed.
Permanent cookies: these remain in operation, even when you have closed the browser. They remember your login details and password so you don’t have to type them in every time you use the site. The law concerning permanent cookies stipulates that they need to be deleted after a period of six months. At present we do not use permanent cookies on our website.
Third-party cookies: these are installed by third parties with the aim of collecting certain information to carry out various research into behaviour, demographics etc. An example of this is google analytics, which is a tool we use.
More information about cookies and managing your browser settings can be found at http://www.allaboutcookies.org
The International Chamber of Commerce’s Guide to Cookies is available at https://www.cookielaw.org/media/1096/icc_uk_cookiesguide_revnov.pdf
Our website may use Google Analytics, which is a web analytics service provided by Google.
For more information, including details of how to block these cookies specifically, please see https://support.google.com/analytics/answer/181881?hl=en
"Your help with difficult and vulnerable customers is an absolute treasure and we really appreciate it" Guildford Borough Council Environmental Health Service